Policies, Shipping & Returns


SHIPPING AND RETURNS

​Here at Pussy Pads we strive to produce perfect products though we are only human, and there may be small imperfections as features of a lovingly handmade product.

​Also due to variance in monitor/screen settings, some colours may appear slightly different to what they are in person.

​Custom Orders will be made and shipped in 2 weeks.

Products made in a pet friendly home.

​SHIPPING:

​All orders within the UK are shipped with 1st & 2nd Class Royal Mail.

International orders are currently at a flat rate of £12 and this includes tracking. (Royal Mail Tracked.) Please contact me if you would like more information.

Custom orders will take 2 weeks to be made. The estimated dispatch date will be the 2nd week from your purchase date. If you have ordered both ready to ship and custom/made to order pads they will all be shipped together in 2 weeks.

​All orders are shipped in a 100% recycled mail bag with a biodegradable additive or a reused mailer bag from the Pussy Pads office. 

 

RETURNS: ​

Due to the nature of these items we cannot accept returns once used due to health and safety reasons.

​​Should you have any issues with your order please contact us immediately so we can resolve it as soon as possible.

Pussy Pads is not required to offer a refund or replacement if you change your mind. Some items may be eligible for exchange only within a 30 day period from date of original purchase and subject to the items being returned unwashed and unused and in original condition.

 All returns will be at the expense of the customer unless the issue with the items is regarding faulty parts or workmanship, in this case Pussy Pads will reimburse the shipping costs and repair/replace the items and return them.

In the unfortunate case of any items being lost or stolen Pussy Pads is not responsible once the order has been shipped.